Return & Refund Policy
Return & Refund Policy
Thank you for shopping at Ballsgamegift. Because many of our products are personalized or customized, we have specific return and refund guidelines as explained below.
1. Customized Products
Most of our products are made to order based on the customization details provided by the customer. For this reason, customized items generally cannot be returned or refunded due to personal reasons once production has started.
Please review all order details carefully before placing your order, including:
- product style
- size
- color
- customization text
- shipping address
If you need to make changes, please contact us as soon as possible after placing your order.
2. Order Changes
If your order has not yet entered production, we may be able to help you update your customization details or shipping information.
Once production has started, we may no longer be able to make changes.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 30 days of delivery at: service@ballsgamegift.com
Please include:
- your order number
- the email address used for the order
- clear photos of the item and packaging
- a brief description of the issue
After reviewing your request, we will determine the appropriate solution, which may include:
- replacement of the item
- re-shipment of the correct item
- other reasonable resolution depending on the situation
4. Lost or Delayed Packages
If your package has not arrived within the estimated delivery time, please contact us so we can help investigate the issue with the carrier.
If the tracking information shows that the package was delivered but you did not receive it, please contact us as soon as possible for assistance.
5. Customer-Caused Errors
We are not responsible for issues caused by incorrect information entered by the customer, including but not limited to:
- incorrect shipping address
- incorrect customization details
- wrong size or style selected
- missing or incomplete contact information
If a replacement is requested due to customer-caused errors, additional shipping fees may apply.
6. Refunds
Because many of our items are custom-made, refunds are generally not offered for change-of-mind reasons or customer-caused errors after production has started.
However, if there is a verified issue such as:
- damaged item
- defective item
- wrong item sent
- lost package
we will review the case and provide a reasonable solution in accordance with the circumstances.
7. Return Requirements
If a return is requested and approved by our support team, items must be returned in their original condition, unless the item was damaged or incorrect upon arrival.
Please do not send any items back without contacting us first, as unauthorized returns may not be processed.
8. Return Address
If a return is approved, we will provide the appropriate return instructions and return address by email.
9. Non-Returnable Items
The following items are generally non-returnable:
- customized or personalized products
- items damaged by misuse or improper handling
- items returned without prior approval
10. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: service@ballsgamegift.com
We aim to reply within 24 hours on business days and 48 hours on weekends or public holidays.