Shipping Policy

Thank you for shopping at Ballsgamegift. This Shipping Policy explains our shipping areas, processing times, delivery estimates, and related information.

1. Shipping Areas

We currently ship to the following countries:

• United States
• Canada
• Australia
• United Kingdom

Shipping availability, shipping methods, and delivery times may vary depending on the destination country and the shipping method selected at checkout.

2. Order Processing Time

All orders are processed within 3–5 business days after payment confirmation, excluding weekends and public holidays.

Please note that processing time may be extended during peak seasons, promotional periods, or due to unforeseen operational delays.

3. Shipping Methods and Estimated Delivery Time

Standard Shipping

• Processing Time:3–5 business days
• Transit Time:5–7 business days
• Estimated Total Delivery Time:8–12 business days

Expedited Shipping

• Processing Time:3–5 business days
• Transit Time:3–5 business days
• Estimated Total Delivery Time:6–10 business days

Please note: Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to destination, carrier performance, weather conditions, holidays, customs clearance, or other factors beyond our control.

4. Shipping Fees

Shipping fees are displayed at checkout before payment is completed.

Standard Shipping

• For orders with a total price ranging from US$0.00 to US$65.99, the shipping cost is US$7.99.
• For orders with a total price of US$65.99 or above, standard shipping is free (US$0).

Expedited Shipping

• The shipping cost for expedited shipping is a flat rate of US$15.99, regardless of the order total.

Shipping costs may vary depending on:

• destination country
• shipping method
• order value
• package weight and size

If you have fixed rates by country, you may list them in a table for clarity.

5. Shipping Carriers

We may use trusted shipping carriers such as UPS, USPS, Canada Post, Royal Mail, Australia Post, DHL, or other regional logistics partners depending on the destination and shipping method selected.

Please note that the carrier used for your order may vary based on availability and shipping requirements.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking details may take 24–72 hours to become available after the package has been handed over to the carrier.

7. Shipping Address Requirements

Please make sure your shipping address is complete and accurate at checkout.

To avoid delays or failed delivery, please include:

• full name
• street address
• apartment/unit number if applicable
• valid email address
• correct phone number

We are not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, such charges are the responsibility of the customer.

9. Undeliverable or Returned Packages

Packages may be returned to us if the address is incorrect, delivery is refused, or delivery attempts are unsuccessful.

If your package is returned to us, please contact our customer support team at:

service@ballsgamegift.com

Additional shipping fees may apply for reshipment.

10. Lost, Damaged, or Stolen Packages

If you purchased Worry-Free Delivery with your order, you may be eligible to file a claim through the Seel Resolution Center according to the coverage terms provided at checkout.

If you did not purchase shipping protection, please contact us at service@ballsgamegift.com within 60 days of the order date if you believe your package is lost, damaged, or stolen.

11. Delays

Delivery may be delayed due to factors such as:

• carrier delays
• weather conditions
• holidays
• high order volumes
• address issues
• customs processing

If your order is delayed, please contact our customer service team for assistance.

12. Customer Support

If you have any questions about shipping, please contact us at:

Email: service@ballsgamegift.com

We aim to reply within 24 hours on business days and 48 hours on weekends or public holidays.