We currently only offer shipping services to the United States.
Shipping method can be selected at Checkout.
Timezone (GMT-05:00) Eastern Standard Time (New York)
- Handling Time: 3 - 5 days (fulfilled from Monday to Friday, business days only)
- Transit Time: 5 - 7 days (shipped from Friday, business days only, covering all destinations within the US)
- Total Delivery Time: Estimated 8 - 12 business days for all destinations within the US (calculated based on customer locations, combining handling and transit periods)
- Handling Time: 3 - 5 days (fulfilled from Monday to Friday, business days only)
- Transit Time: 3 - 5 days (shipped from Monday to Friday, business days only, for all destinations within the US)
- Total Delivery Time: Estimated 6 - 10 business days for all destinations within the US (calculated based on customer locations, combining handling and transit periods)
- For orders with a total price ranging from US$0.00 to US$58.88, the shipping cost is US$7.99.
- For orders with a total price of US$58.88 or above, standard shipping is free (US$0).
- The shipping cost for expedited shipping is a flat rate of US$15.99, regardless of the order total.
4. Logistics Providers
Standard Shipping: SF Standard International Shipping,UPS Standard.
Expedited Shipping: SF Express / Expedited International Shipping, UPS Expedited.
Please note that the above - mentioned times, fees, and policies are subject to change based on market conditions, logistics provider adjustments, or regulatory requirements. For the most up - to - date shipping policy, please visit our official website or contact our customer support team.
5. Note:
1): Taxes (If charged) should be afforded by the customer.
2): The shipping time will be affected by public holidays, destination countries（US）, bad weather, and international couriers.
3):Our supplier is experiencing huge backlogs due to increased order volume and high-quality requirements for customized products. It may take 3-5 days longer than usual to fulfill your order. We appreciate your patience and apologize for the inconvenience during this period. Thanks for your understanding and support.
6. Where is my order?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number to monitor the order status. After we send out the package, you can get a tracking number and you can check the tracking information on this site: CLICK HERE
7. shipping tips:
1) To deliver successfully, we suggest you leave your correct email box and mobile number during the checkout process.
2) Unsuccessful delivery caused by a blank mobile column cannot be compensated.
3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even including the apartment or unit number. Nondelivery or extra shipping fees due to personal reasons will not be taken by Ballsgamegift.
4) Your order can be tracked in detail only when it arrives in your country's facility. After it arrives in your country, please allow 5-7 days more for the package to reach you.
8.How long do I have to report a shipping issue?
If you purchased Worry-Free Delivery with your order, you can report an issue within 7 days of delivery to report theft or damage and can report a loss for domestic orders between 30 and 60 days after placing the order through the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email.Otherwise, please notify us at service@ballsgamegift.com Support. All issues need to be reported within 60 days of order placement.
9.What should I do if my order was stolen after delivery?
If you purchased Worry-Free Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email.Otherwise, if your shipment tracking shows that your item(s) have been delivered, but you have not received them after 3 days, please notify us at service@ballsgamegift.com Support.
10.What should I do if my order was lost during delivery?
If you purchased Worry-Free Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email. Where the package is not delivered, the issue cannot be reported sooner than 30 days from the date it was shipped- for domestic shipments (and 60 days for international shipments). If your shipment tracking shows that your item(s) have not been delivered in 30 days, please notify us at service@ballsgamegift.com Support.
If you have any problem, please contact our customer service department by e-mail:service@ballsgamegift.com. We will reply to you within 24 hours on business days and 48 hours on non-business days.
