Thank you for shopping at Ballsgamegift. Because many of our products are personalized or customized, we have specific return and refund guidelines as explained below.
1. Customized Products
Most of our products are made to order based on the customization details provided by the customer. For this reason, customized items generally cannot be returned or refunded due to personal reasons once production has started.
Please review all order details carefully before placing your order, including:
- product style
- size
- color
- customization text
- shipping address
If you need to make changes, please contact us as soon as possible after placing your order.
2. Order Changes
If your order has not yet entered production, we may be able to help you update your customization details or shipping information.
Once production has started, we may no longer be able to make changes.